Frequently Asked Questions
How long does shipping take?
Every order is typically processed with in 1-5 business days. All orders are shipped via USPS and typically takes 2-7 business days transit time to arrive at their destination. Built Project Llc is not responsible for delays caused by or related to USPS.
Log into your account or Register to track your order HERE
Can I return an order?
Unfortunately, we only accept returns of products with a manufacturer defect. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unworn, unwashed & without odor or fragrance. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Return Process click HERE
My package was damaged during shipping, what can I do?
We go to great lengths to ensure our products are packaged properly to reach their destination in perfect condition. Once a product is in the hands of USPS, we are no longer in control of the care of it. However, if you should receive a damaged order, contact us via the contact form on this site.
Do you ship internationally?
No, unfortunately we are not shipping internationally yet. We are hoping to do so soon.